Sales & Marketing Officer

Antwerp, Belgium

Grand Diamonds is the online reference for high-quality diamond jewelry. A fast-growing, disruptive, digital native and Belgian company with showrooms in Antwerp and a global customer base.

Job Description

Your responsibilities

You are the first point of contact for new and existing customers and advise them in their search for the perfect jewel.
You support your customers via chat, email and telephone or during a personal meeting in our showroom in Antwerp.
You follow up on incoming requests and process all details of the customer and his order in our CRM system.
You work closely with your colleagues in Antwerp to ensure efficient order processing and a pleasant customer experience.
For an efficient order processing you are in direct contact with the different parties involved such as our goldsmiths, setters, and logistical partners so you get a clear picture of the product, the service and the possibilities.
You also support other departments and colleagues by updating websites, translating blog texts and templates, which gives you a varied range of tasks, a pleasant relationship with colleagues and expands your knowledge of the product.
You think proactively about ways to provide even better service and achieve higher conversion in line with the Granddiamonds business model.

Profile

You have a bachelor degree (or higher)
You may or may not have had your first experience in a similar position
You speak and write fluently Dutch and English in combination with French, German, Spanish, Chinese or Russian as a third language
You are commercially minded, customer oriented and problem solving
You can work independently as well as in a team and you enjoy a varied range of tasks
You are honest, discrete and reliable with a high sense of responsibility
You work accurately, with an eye for detail, service and quality
You are flexible, not 9-to-5-minded, driven and dynamic
You are available immediately

Personality

Product Knowledge: A strong understanding of the different types of jewelry, gemstones, metals, and their quality attributes is crucial. Customers often seek guidance and information when making such significant purchases.
Excellent Communication Skills: The ability to communicate effectively, listen actively, and articulate the value of each piece of jewelry is essential. This involves being able to explain intricate details, answer questions, and build rapport with customers.
Customer Service Orientation: Providing exceptional customer service is paramount. Patience, empathy, and a customer-centric approach are vital to understanding and meeting the needs of diverse clientele.
Trustworthiness and Integrity: Since jewelry can be a significant investment, customers need to trust the salesperson. Being honest, transparent, and trustworthy in all dealings is key to building long-term relationships.
Adaptability and Flexibility: The ability to adapt to different customer preferences, trends, and situations is crucial. Being flexible in catering to varying tastes and preferences helps in closing sales.
Passion and Enthusiasm: A genuine passion for jewelry and an enthusiastic attitude can be infectious and help create a positive buying experience. Enthusiasm can also drive engagement and interest in the products being offered.
Confidence and Professionalism: Confidence instills trust. Presenting oneself professionally, dressing appropriately, and exuding confidence in product knowledge and sales techniques are vital.
Sales and Negotiation Skills: Acquiring and honing sales skills, including negotiation tactics and the ability to close deals, is fundamental for success in sales roles within the jewelry industry.
Resilience and Persistence: Rejection is part of sales, and the ability to bounce back, remain motivated, and persist in pursuing sales goals despite challenges is crucial.
Attention to Detail: In the jewelry industry, small details matter. Being meticulous in presenting products and ensuring accuracy in transactions is essential to maintain credibility.

Offer

A contract of indefinite duration
An attractive product (high-quality diamond jewelry) and a talented and collegial team
A pleasant work environment, with a good location and easy accessibility near the Antwerp Central Station
An attractive salary and rewards based on your commitment and performance
Growth opportunities with great responsibility