If you forget your login password, you can go to the Login Page and click on the Forgot Password link and follow the instructions given.
You are welcome to email a copy of the ad or picture to [email protected] or call us on 0032 (0)484 63 53 03.
Some pieces on a jewelry can be replaced. Just email us a picture so we can see how we can help you.
Yes, we ship our jewelry by trusted carriers such as FedEx and USPS. All our shipments are fully insured by Grand Diamonds.
All orders above €1000 or higher receive free standard shipping. Below € 1000 we charge € 25 for insured shipping.
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please contact us for details.
We ship our jewelry by trusted carriers like FedEx and USPS, depending on the destination. Contact us for more info.
All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email.
You are not liable for your jewelry order while it is being shipped. All our shipments are fully insured by Grand Diamonds.
No, the shipping fee is non refundable, unless we shipped a incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date.
Grand Diamonds wishes for you to shop with confidence and to be completely satisfied with your online purchase. If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free of scratches, blemishes, sizing or alterations, and without signs of wear or tear. All purchases online and in our stores are subject to a 20% restocking fee.
Contact us to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.
Yes, we offer a limited lifetime warranty on all Grand Diamonds products. Grand Diamonds stands by the quality and craftsmanship of each product we manufacture. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair or service performed by anyone other than Grand Diamonds will immediately void the warranty.
If for any reason you wish to cancel your order, please contact Customer Service. There is a 20% restocking fee for the cancellation of any Special Order items.
We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal, Ideal, Bankontact. In your shop you also can pay cash up to € 4000. More than € 4000 cash is not allowed by Belgium law.
Resizing is covered by our limited lifetime warranty. There is no fee.
Having trouble finding the correct size for you engagement ring or wedding band? Here are some helpful tips:
Her mom, sister or best friend could probably get the information without raising too much suspicion.
|Ring Size Converter:|
The best way to find her ring size is to ask her friends or family. Her mother, sister or best friends usually know this type of information.
If you are still stumped, use our handy ring size wizard.
Simply answer a few questions, and you'll have your ring size in no time.
Our amazing technology can help you figure out your
ring size... right on the screen.
Our precise calibration lets you figure out your ring size
by measuring your finger.
We are happy to mail you a free ring sizer.
Just complete the form below and we'll get one to you right away.
You will need to calibrate your screen. To do so, just place a credit card or driver's license on the screen as indicated and then drag sliders so that they fit the card. Establishing the width of the card is essenttial for the ring sizer to work accurately.
1. Use any ring that fits the finger you plan to wear your new ring on and place it over the circles. Match the ring to the circle that completely fills the inside of the ring without overlapping. The size written inside the matching circle is your ring size.
2. Use our virtual ruler to find your ring size. First, cut a thin strip of paper that can comfortably wrap around the base of the appropriate finger. Mark the spot on the paper where it completes a circle. Place the strip of paper against the ruler and match your size.
Granddiamnds would be glad to send you a free ring sizer. Just enter your information below and we'll get one in the mail right away.
Please note: Ring Sizers are only available to customers living within the United States.