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  • FAQ
  • Privacy and Security
    • + - What do I do if I forget my password?

      If you forget your login password, you can go to the Login Page and click on the Forgot Password link and follow the instructions given.

    • + - How safe is it to shop/pay online in your website?

      All electronic payments are made on our banking partner’s website, which makes use of 128-bit encryption and SSL (Secure Socket Layer) technology. This ensures all information that you provide is securely transferred between the bank’s server and your browser. For further information on how we use the details you provide, please go through our Privacy Policy.

    About Us
    Our Diamonds and Jewelry
    Shipping
    Return Policy
    • + - What is your return policy?

      Grand Diamonds wishes for you to shop with confidence and to be completely satisfied with your online purchase. If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free of scratches, blemishes, sizing or alterations, and without signs of wear or tear. All purchases online and in our stores are subject to a 20% restocking fee.

    • + - How do I return an item I have purchased?

      Contact us to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.

    • + - Do you offer a warranty on your products?

      Yes, we offer a limited lifetime warranty on all Grand Diamonds products. Grand Diamonds stands by the quality and craftsmanship of each product we manufacture. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair or service performed by anyone other than Grand Diamonds will immediately void the warranty.

    • + - How do I cancel an order once it has been submitted?

      If for any reason you wish to cancel your order, please contact Customer Service. There is a 20% restocking fee for the cancellation of any Special Order items.

    • + - How long will I have to wait for a refund?

      Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.

    Orders and Ring Sizes
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